More than 24 hours’ notice
We understand that plans can change and health issues can arise unexpectedly. We aim to be fair to both our clients and our pharmacists:
More than 24 hours’ notice
You may cancel or reschedule 24 hours or more before your appointment at no additional charge.
Any fees paid can be applied to a future appointment or refunded (less payment processing fees, if applicable).
- Any fees paid can be applied to a future appointment or refunded (less payment processing fees, if applicable).
Within 24 hours of your appointment
- If you cancel or reschedule within 24 hours, we may charge up to 25–50% of the service fee as a late cancellation fee, depending on the circumstances.
- If there is an emergency or serious illness, please let us know — we will do our best to be flexible.
No-shows
- If you miss your appointment without any notice, we may charge up to 100% of the service fee as a no-show fee.
Late arrivals
- If you arrive late, we will do our best to accommodate you within the remaining time, but your session may still need to end at the original time.
If you need to cancel or reschedule, please contact us as early as possible at joeladame@me.com / 512-7617182.